FAQs

1. How can I contact you?

You can reach us via email at belivanaleisure@gmail.com. Our customer service team is available to assist you with any inquiries or concerns you may have.

2. Where are your products shipped from?

Our products are sourced from various suppliers and manufacturers, ensuring a diverse selection of innovative home and personal care items. Shipping locations may vary based on the specific product and supplier.

3. Can I get a refund on my product?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please contact us to initiate the return process.

4. What should I do if my item is defective or damaged?

We recommend inspecting your order upon reception. If you find that your item is defective or damaged, please contact us immediately so we can evaluate the issue and provide a resolution.

5. Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. If you have questions about a specific item, please reach out to us for clarification.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

7. Can I exchange my product for a different one?

The fastest way to obtain a different item is to return the product you have and, once the return is accepted, make a separate purchase for the new item.

8. What if I have more questions?

If you have any further questions or need assistance, please do not hesitate to contact us at belivanaleisure@gmail.com. We are here to help you.